Privacy Policy
Last Updated: 27th July 2026
Introduction
Rigden-Gray Chimney Services Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Notice explains how we collect, use, store and protect personal information when you visit our website, contact us, request information or quotations, engage us to provide services, or otherwise interact with us.
We process personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
Who We Are
Rigden-Gray Chimney Services Ltd
Phaleron
New Road
Rotherfield
Crowborough
East Sussex
TN6 3JT
Tel: 01892 853992
If you have any questions about this Privacy Notice or how we process your personal data, please contact us using the details above.
What Personal Data We Collect
We may collect, use and store personal information relating to customers, prospective customers, suppliers, contractors, business contacts and other individuals who interact with us.
This may include:
- Name and title;
- Postal or business address;
- Email address;
- Telephone number;
- Information relating to properties where services are requested or provided;
- Information submitted through our website contact forms;
- Details contained in correspondence by email, telephone or post;
- Service history and records of work carried out;
- Appointment details;
- Invoice and payment information;
- Any other information reasonably required to provide our services or manage our business relationship with you.
We may also collect limited technical information when you visit our website, such as:
- IP address;
- Browser type and version;
- Device information;
- Website usage data.
Sources of Personal Data
In most cases, we collect personal data directly from you when:
- You contact us by telephone, email or through our website;
- You request information or a quotation;
- You engage us to provide services;
- You communicate with us during the course of a business relationship.
We do not routinely purchase, collect or obtain personal data from third-party marketing lists, data brokers or similar sources.
How We Use Your Personal Data
We use personal data to:
- Respond to enquiries and requests for information;
- Provide quotations and proposals;
- Arrange and deliver services;
- Maintain customer and service records;
- Administer contracts and business relationships;
- Manage supplier and contractor relationships;
- Process payments and maintain accounting records;
- Communicate regarding services, appointments and projects;
- Comply with legal and regulatory obligations;
- Protect and defend our legal rights and business interests.
Lawful Basis for Processing
The principal lawful basis upon which we process personal data is Contract, under Article 6(1)(b) UK GDPR.
This includes processing that is necessary:
- To respond to requests for quotations or information before entering into a contract;
- To provide services requested by customers;
- To administer and fulfil contractual obligations;
- To communicate regarding ongoing work, appointments or projects.
Where necessary, we may also process personal data:
Legal Obligation
To comply with applicable legal, regulatory, taxation and accounting requirements.
Legitimate Interests
For legitimate business purposes, including maintaining records, managing our business operations, exercising or defending legal claims, and ensuring the security of our systems and services, provided those interests do not override your rights and freedoms.
How We Store and Protect Your Information
We store personal information securely using:
- Cloud-based systems used to manage customer and service records;
- Email systems containing customer, supplier and business correspondence;
- Accounting and administrative systems where applicable.
We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, disclosure or destruction.
Access to personal information is restricted to those who require it for legitimate business purposes.
Sharing Your Information
We do not sell, rent or trade personal information.
We may share personal information where necessary with trusted third parties, including:
- Cloud software and hosting providers;
- Email and IT service providers;
- Accountants, auditors and professional advisers;
- Banking and payment service providers;
- Regulatory authorities, government bodies or law enforcement agencies where required by law.
Where third parties process personal information on our behalf, we require them to do so securely and in accordance with applicable data protection legislation.
International Transfers
Some of our service providers may process personal data outside the United Kingdom.
Where this occurs, we will ensure that appropriate safeguards are in place to protect personal information in accordance with UK data protection legislation.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and business requirements.
Retention periods may vary depending upon the nature of the information and the purpose for which it was collected.
When personal information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR, you have rights regarding your personal information, including the right to:
- Request access to your personal data;
- Request correction of inaccurate or incomplete data;
- Request erasure of your personal data in certain circumstances;
- Request restriction of processing;
- Object to certain processing activities;
- Request transfer of your personal data where applicable;
- Withdraw consent where processing is based on consent (although most processing carried out by Rigden-Gray is not based on consent);
- Lodge a complaint with the Information Commissioner’s Office (“ICO”).
Further information about your rights can be found on the ICO website: https://ico.org.uk
Website Cookies
Our website may use cookies and similar technologies to ensure the website functions correctly and to understand how visitors use the site.
Further information can be found in our Cookie Policy.
Automated Decision-Making
We do not carry out automated decision-making or profiling using personal data.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in legal requirements or our business practices.
Any updates will be published on this page together with the revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Notice or wish to exercise any of your data protection rights, please contact:
Rigden-Gray Chimney Services Ltd
Phaleron
New Road
Rotherfield
Crowborough
East Sussex
TN6 3JT
Tel: 01892 853992